Refund & Cancellation Policy | NextGen Forge Technologies

Important Scope Notice:

This Refund & Cancellation Policy applies exclusively to candidate enrollment in our educational internship and industry simulation program. Commercial enterprise client engagements, custom software development contracts, and IT consulting services are governed strictly by individual bilateral Master Service Agreements (MSAs), Statements of Work (SOWs), or commercial project contracts, and are entirely exempt from this consumer policy.

1. Before offer letter is issued

Full refund (minus any gateway processing fee actually deducted) if cancelled within 48 hours of payment and before an offer letter has been issued.

2. After offer letter is issued, before the candidate signs and returns it

50% refund. Project allocation and mentor assignment are completed internally on the day the offer letter is issued.

3. After the candidate signs and returns the offer letter

No refund. At this point onboarding is complete and the Program becomes active for that candidate.

4. Non-delivery

Full refund on request if we fail to issue an offer letter within 14 days of payment.

5. How to request

Email hr@nextgenforgetechnologies.com with your transaction ID and reason. We respond within 7 business days.

6. Fraudulent/mistaken transactions

If you believe you were charged by an entity that is NOT NextGen Forge Technologies, this policy does not apply — see Section 11 of our Terms of Use and contact your bank/card issuer, as we cannot refund a transaction we never received.